Want More Choice Over Your Support at Home Services?

Self-management may be available to Support at Home participants who want more choice over workers, services and day-to-day arrangements. Allegiance Heart & Home Care continues care management and provider oversight. Register your interest and our team will contact you to discuss your needs and whether self-management is suitable for you.

You can have greater involvement in choosing preferred workers or suppliers and arranging approved services, including day-to-day schedules. These arrangements must align with your approved Support at Home services and budget, and may require review and approval.

Yes. One of the main benefits of self-management is greater choice. You may nominate a worker or supplier you already know, including workers sourced through platforms such as Mable. Before services commence, Allegiance Heart & Home Care will review the worker or supplier and any required credentials, documentation and compliance requirements.

Self-management gives you greater choice over approved workers and suppliers, including the ability to agree service rates with them. All costs must fit within your available Support at Home budget and any applicable participant contribution requirements. Before you proceed, Allegiance Heart & Home Care will explain any applicable care management or provider fees and provide a clear breakdown of how your arrangement will be managed.

You or your authorised representative can submit invoices, receipts and supporting evidence through the secure portal. Allegiance Heart & Home Care reviews submissions against your approved services and budget before processing.

Setup time varies depending on your needs, the information and documents required, and any worker or supplier checks. Our team will guide you through the steps and keep you informed.

Requirements depend on your circumstances and arrangement. These may include your support plan, authority documents for an authorised representative, service agreements, consent and privacy forms, and required worker or supplier documents. Our team will confirm what is needed.

We’ll contact you to discuss your needs, explain how self-management works and confirm whether the arrangement is suitable. If you decide to proceed, we’ll guide you through onboarding. Portal access is provided after onboarding is completed.

Getting started involves three main stages: talking with our team about how you want to manage your services, setting up your self-management arrangement and required documentation, and then starting services with ongoing support from Allegiance. We’ll guide you through each step and let you know what is required from you.

Your self-management portal is separate from the public website and uses secure login, role-based access and multi-factor authentication. Approved users only see information relevant to their role and permissions.

Multi-factor authentication is used to help protect portal accounts. Access and authentication requirements depend on the user’s role and permissions.

You can upload and access approved documents securely through the portal, subject to your access permissions.

The portal supports standard file types such as PDF, Word, Excel, JPEG and PNG. File size limits and upload requirements are shown in the portal.

Contact our team if you need to replace or update a document after uploading so we can help ensure the current approved version is on file.

The portal displays document requirements and actions that need your attention, so you can see which documents are missing or require follow-up.